Scale Up Your Customer Service with friendlyway Video Chat
Offering personal support and expert knowledge to your customers, guests, and visitors wherever they are.
Video Chat Is So Easy with friendlyway
Provide live consultation and remote support centrally to relieve your on-site team and let your customers enjoy convenient service. Our video conferencing solution can be flexibly adapted to the requirements of any location, company, or organization.
Personal and competent
With friendlyway Video Chat, your target groups get quick and detailed answers to their questions. Waiting times and uncertainties are significantly reduced.
Expertise available everywhere
A team of experts can support multiple locations. For example, complex issues can be resolved in specialist departments without requiring specialists on-site in every branch.
Quick help when needed
Through video consultation, customers get immediate assistance with their problems, whether in specialist stores, bank branches, hotels, or on public transport. At the same time, reception and support teams are effectively relieved, and existing resources are used optimally.
Video chat alone or in combination with interactive service menus
Human support is not always really needed. The answers to simple and repetitive questions can be called up at the kiosk via self-service using intelligently structured interactive menus with multilingual options.
Why Many Service-Oriented Businesses Have Chosen friendlyway
“Achensee Tourism was looking for a solution provider with the unique expertise and capability to deliver both digital signage software and kiosk hardware — friendlyway not only met our requirements but fully exceeded them. We needed a cloud-based platform that was intuitive, easy to use, and capable of offering users a modern digital visitor experience with self-service and interactive functions, and friendlyway’s solution offering was the best option on the market.”
“The project for Munich’s City Government Service Center featured a large-scale deployment of over 290 friendlyway’s digital signage devices and several software modules of the cloud platform. friendlyway successfully implemented this custom hardware and software solution that optimized and transformed the Service Center’s ability to deliver modern, efficient digital visitor experiences to thousands of daily visitors.”
“friendlyway has been instrumental in introducing innovative software solutions that have been crucial for successfully managing our workforce amid growth. The friendlyway team understands our business, as well as our challenges and opportunities becoming a trusted partner today and in the future.”
“Our entire team was very enthusiastic about the partnership with friendlyway, not only as the supplier of the info kiosks with the interactive software but also about the professional implementation and integration. Our guests and partners have appreciated the new service points. We look forward to expanding our digital offerings and continuing to work with the friendlyway team.”
Featured Clients
What Makes friendlyway Video Chat the Best Choice for You?
friendlyway combines 25+ years of experience with the latest technologies to create best-in-class solutions
Everything You Need to Provide Your Target Audience with Top Service
Use friendlyway Video Chat on Kiosks or Tablets
Book Your Free Demo and Consultation Here
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Frequently asked questions
What is video chat?
friendlyway Video Chat is a software solution that enables remote customer support via video conferencing technology without needing a specialist to be on-site.
How does video chat help me make better use of my human resources?
With innovative video chat technology, employees can provide personal consultations remotely and support customers, guests, or visitors. This allows companies to centrally organize expert knowledge and services and make them available at multiple locations.
Can I customize the visitor experience with a video chat solution?
Yes, friendlyway Video Chat allows you to customize menus and designs according to your company’s needs.
What do I need for friendlyway Video Chat?
For our video chat solution, you need a stable Internet connection, the friendlyway software, and a kiosk with a camera, microphone, and speakers. Both small mobile desktop models, such as the new friendlyway Counter 12, and large permanently installed kiosks, such as friendlyway Impress 43, are suitable.
Is friendlyway Video Chat suitable for companies of all sizes?
Absolutely! Our scalable and adaptable solution fits companies of all sizes and industries. Medium-sized companies can particularly benefit from centralized customer, guest, and visitor support to maximize their limited resources.