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friendlyway Cloud Platform

How friendlyway Visitor Management Works

We manage the entire visitor journey, from event planning and invitations to badging, compliance, visitor guidance, check-out, attendance reports, and follow-up surveys.

Manage Events and Visitors

Create, edit, and manage events, invitations, and visitors directly within the visitor management module. The solution supports multiple event notification types.

Manage Events and Visitors
Customize your on-site visitor experience

Plan every step of the visitor experience – self-service check-in, badge/RFID card printing, wayfinding, and digital signage. Other features include email notifications, agreement and questionnaire screen flows during check in, different check-out settings, and numerous hardware integrations.

Customize your on-site visitor experience
Integrate with your physical access management solutions

The visitor management module can be integrated with security turnstiles and other physical access management hardware, allowing for a truly seamless and automated visitor check-in process.

Integrate with your physical access management solutions
Improve your visitor navigation and wayfinding processes

After verifying the visitor’s credentials, the system will provide interactive navigation instructions to a Point of Interest or specific location within the organization’s facilities.

Improve your visitor navigation and wayfinding processes
Guided Visitor Check-in: From Kiosk to Destination

When security requires, you can introduce a “guided visit” procedure. When a visitor checks in, a notification is sent to the assigned host. The host then approaches the kiosk to confirm the visitor using their personal ID. After validation, the visitor is issued a badge, allowing them access.

Guided Visitor Check-in: From Kiosk to Destination
Assist your clients with audio/video calling capabilities

Users can request immediate live support by calling via the built-in audio/video assistant.

Assist your clients with audio/video calling capabilities
Collect post-visit surveys, access logs, and reports

After the event is over, friendlyway platform can send post-visit questionnaires and surveys asking visitors to provide feedback about their experience and your brand. Solution also features in-depth reporting, logs, and analytics.

Collect post-visit surveys, access logs, and reports