friendlyway Solutions for Tourism and Hospitality: Greater Efficiency, Better Service
- Live video chat
- Up-to-date information and promotional displays
- Interactive offerings and self-service kiosks
- AI support around the clock
Delight Guests, Relieve Support Teams
Elevate customer experience to a new level of service quality. As a trusted partner in the tourism industry, friendlyway helps you optimize resources while offering your guests better support and more convenient service. Our flexible software and hardware solutions can be tailored to meet the specific needs of your location.
Personal support — available everywhere
Provide remote assistance to your customers centrally and make it available at multiple locations. With friendlyway’s live Video Chat, your guests get quick answers to their questions from your support specialists wherever they are.
AI assistance 24/7
The new friendlyway AI Assistant solution allows you to provide your guests with comprehensive services around the clock. An avatar of your choice answers questions in 196 languages in a friendly and competent manner with access to a wide range of information.
Interactive self-service menus — alone or in combination with video/AI support
Personal support is not always needed. Answers to simple and repetitive questions can be found at a self-service kiosk using intelligently structured interactive menus. Of course, combining digital signage with live or AI support is also possible.
Current information from various sources
Whether it’s advertising, promotions, or weather forecasts, you can mix your content with online sources, and invite partners and local providers to publish the latest news and offers themselves. Distributed partner access allows you to create custom displays without extra work for your team.
Combine existing and new content
friendlyway makes it easy for you to get started: the platform processes text, image, and video content in all common file formats. Apps, widgets, and websites can also be easily integrated. This means you can continue to use your existing assets and add new content to them step by step.
Get started right away!
friendlyway Digital Signage is particularly user-friendly. Interactive screen flows and playlists can be designed using a drag-and-drop editor without the need for technical knowledge. Playback scheduling and device control are also clearly organized and easy to manage. So your team can get started without lengthy training.
Why Many Service-Oriented Businesses Have Chosen friendlyway
“Achensee Tourism was looking for a solution provider with the unique expertise and capability to deliver both digital signage software and kiosk hardware — friendlyway not only met our requirements but fully exceeded them. We needed a cloud-based platform that was intuitive, easy to use, and capable of offering users a modern digital visitor experience with self-service and interactive functions, and friendlyway’s solution offering was the best option on the market.”
“Our entire team was very enthusiastic about the partnership with friendlyway, not only as the supplier of the info kiosks with the interactive software but also about the professional implementation and integration. Our guests and partners have appreciated the new service points. We look forward to expanding our digital offerings and continuing to work with the friendlyway team.”
What Makes friendlyway’s Solutions the Best Choice for You?
friendlyway combines 25+ years of experience with the latest technologies to create best-in-class solutions
Use friendlyway’s Solutions on Displays or Kiosks
Sign Up Here for a Free Demo and Consultation
We will contact you shortly after you submit the form.
FAQ
What digital solutions does friendlyway offer for the tourism industry?
friendlyway provides a wide range of digital services for your guests: information displays, interactive service points, live personal support via video chat, or 24/7 assistance with an AI avatar. What they all have in common is that there is no need for a service employee to be on-site.
How do friendlyway solutions help us make better use of our employees?
Using the innovative service points, your employees can provide information and advice remotely to support guests or visitors. Tourism organizations can organize expert knowledge or services in a central department and make them available at multiple locations.
Can I customize the visitor experience with digital service solutions?
Yes, the digital friendlyway solutions can be easily customized to your requirements. This applies to the content and design of screen flows and service menus.
What do I need for friendlyway solutions to work?
The hardware you need depends on which digital services you want to use: for simply playing content, you only need a screen without a touch function; for interactive offers, a display with a touch function is required. And for live video or AI consultation, you need a kiosk with a camera, microphone, and speakers. Both small mobile desktop models, such as the new friendlyway Counter 12, and large permanently installed kiosks, such as the friendlyway Impress 43, are suitable. All digital services require a stable Internet connection and friendlyway software.
Are friendlyway solutions suitable for companies of all sizes?
Absolutely! Our scalable and adaptable solutions work for companies of all sizes and industries. Smaller and medium-sized companies benefit from centralized guest and visitor management by fully utilizing their limited resources.