Privacy and Responsibility

1) COPYRIGHT — PROTECTED CONTENT OF THE WEBSITE

All texts, images, and other works published on the website are, unless otherwise indicated, subject to the copyright of SaM Digital Solutions GmbH, Gilching. Any duplication, distribution, storage, transmission, sending, or forwarding of the content is expressly prohibited without written permission from SaM Digital Solutions GmbH.

2) DISCLAIMER — WARRANTY FOR WEBSITE CONTENT

This website has been compiled with the greatest possible care. However, no guarantee can be given for the error-free and accurate nature of the information contained. Any liability for damages arising directly or indirectly from the use of this website is excluded, unless they are based on intentional misconduct or gross negligence.

If this website refers to websites operated by third parties, SaM Digital Solutions GmbH assumes no responsibility for their content.

3) CODE OF BUSINESS CONDUCT

The success of our company depends on the trust of our employees and customers. We earn this trust by keeping our commitments, demonstrating honest behavior and integrity, and achieving our goals solely through the diligent fulfillment of our obligations. The basic principles that guide us are summarized in our Code of Business Conduct, which is publicly accessible on our website as a statement of adherence to high standards.

Сode of business conduct (DEU | ENG)

4) INFORMATION SECURITY MANAGEMENT SYSTEM (ISO 27001)

friendlyway has developed a system in accordance with ISO/IEC 27001 and GDPR (General Data Protection Regulation). friendlyway’s customers can be assured that their data is in good hands, as the company meets modern international security standards.

ISMS Policy (DEU) | ISMS Policy (ENG)

5) ISO/IEC 27001 CERTIFICATE

We are certified according to ISO/IEC 27001.

ISO/IEC 27001 (DEU) | ISO/IEC 27001 (ENG)

6) COLLECTION AND PROCESSING OF PERSONAL DATA

When you visit our website, we store certain information as cookies. We only store other personal data if you voluntarily provide it to us, e.g., via a contact form. You are not legally or contractually obliged to provide us with your personal data. However, it is possible that certain features of our websites depend on the availability of personal data. If you do not provide such personal data in these cases, it may result in those features being unavailable or only partially available.

In the documents below, we explain how we collect personal data, what we do with it, for what purposes and on what legal basis this is done, and what rights and claims are associated with it.

Declaration on the processing of personal data | Policy on the protection of natural persons with regard to the processing of personal data

YOUR DATA SUBJECT RIGHTS

You can exercise the following rights at any time using the contact details of our data protection officer:

• Access to the data stored by us and its processing
• Correction of incorrect personal data
• Deletion of your data stored by us
• Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations
• Objection to the processing of your data by us
• Data portability, provided you have consented to the data processing or have concluded a contract with us

If you have given us your consent, you can revoke it at any time with effect for the future.

You can always contact the supervisory authority responsible for you with a complaint. Your competent supervisory authority depends on the federal state of your residence, your workplace, or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found here.

PURPOSES OF DATA PROCESSING BY THE RESPONSIBLE BODY AND THIRD PARTIES

We process your personal data only for the purposes stated in this privacy policy. Your personal data will not be transferred to third parties for purposes other than those mentioned. We only share your personal data with third parties if:

• You have given your express consent
• The processing is necessary for the execution of a contract with you
• The processing is necessary to fulfill a legal obligation
• The processing is necessary to protect legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.

COLLECTION OF GENERAL INFORMATION WHEN VISITING OUR WEBSITE

When you access our website, information of a general nature is automatically collected via a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and similar. This information does not allow any conclusions about your identity.

This information is technically necessary to correctly deliver the website content requested by you and is mandatory when using the internet. It is processed in particular for the following purposes:

• Ensuring a problem-free connection to the website
• Ensuring the smooth use of our website
• Evaluating system security and stability
• For other administrative purposes.

The processing of your personal data is based on our legitimate interest in data collection for the purposes mentioned above. We do not use your data to draw conclusions about you personally. The recipients of the data are only the responsible body and, if applicable, processors.

Anonymous information of this kind is statistically evaluated by us, if necessary, to optimize our internet presence and the technology behind it.

7) COOKIE POLICY

WE USE SPECIFIC TRACKING TECHNOLOGIES

Like many other websites, we also use so-called “cookies.” Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data, such as IP address, browser used, operating system, and your connection to the internet.

Cookies cannot be used to start programs or transmit viruses to a computer. The information contained in cookies allows us to facilitate your navigation and enable the correct display of our websites.

Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to learn how to change these settings. Please note that some features of our website may not function properly if you have disabled the use of cookies.

You can find more information about the cookies we use by clicking on Manage Cookies > Show Details at the bottom of the page.

8) AMENDMENT TO OUR DATA PROTECTION POLICY

We reserve the right to adjust this privacy policy so that it always complies with the current legal requirements or to implement changes to our services in the privacy policy, e.g., when introducing new services. Your renewed visit will then be subject to the new privacy policy.

9) NEWSLETTER

Based on your explicit consent, we will regularly send you our newsletter or similar information via email to your specified email address.

Providing your email address is sufficient to receive the newsletter. When you sign up for our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (e.g., changes to the newsletter offer or technical conditions).

For an effective registration, we need a valid email address. To verify that a registration is indeed made by the owner of an email address, we use the “double opt-in” procedure. For this purpose, we log the order of the newsletter, the sending of a confirmation email, and the receipt of the requested response. No other data is collected. The data will be used exclusively for the newsletter dispatch and will not be passed on to third parties.

You can revoke your consent to the storage of your personal data and its use for the newsletter dispatch at any time. A corresponding link can be found in each newsletter. You can also unsubscribe directly on this website at any time or inform us of your request via the contact details provided at the end of this privacy notice.

10) CONTACT FORM

If you contact us by email or contact form with any questions, you voluntarily give us your consent to contact you. For this purpose, the provision of a valid email address is required. This serves the assignment of the inquiry and the subsequent response to it. The provision of further data is optional. The information you provide will be stored for processing the inquiry and for possible follow-up questions. Personal data will be automatically deleted after the inquiry you submitted has been completed.

11) CONTACT

If you have any questions or comments about this privacy policy, wish to make changes to your personal data, or would like to be removed from our database, please contact us.

Chief Information Security Officer: Alexandr Zorin

Email:  [email protected]

Latest update: 24.07.2024